NERC Enlightens Electricity Consumers, Resolves Complaints In Osun

-Holds Town-hall Meeting, Complaint Resolution

The Nigerian Electricity Regulatory Commission (NERC) has urged electricity consumers to utilise the NERC Contact Centre and the its forum offices to resolve complaints.

At a NERC town hall meeting and complaint resolution forum held Osogbo in collaboration with Ibadan Electricity Distribution Company (IBEDC), Aisha Mahmoud, the Commissioner of Consumer Affairs, NERC said “NERC was committed to protecting consumer rights and ensuring quality service delivery”.

She emphasized that “Customers have the right to efficient and reliable electricity supply, saying NERC has implemented initiatives like customer enumeration and prepaid meter deployment to achieve this.

Mahmoud stressed the importance of collaboration, noting that customers, IBEDC, and NERC must work together to overcome challenges.

“NERC has also established clear guidelines for electricity distribution companies,” Mahmoud said.

“These guidelines ensure timely response to customer complaints, transparent billing processes, and
regular maintenance of infrastructure.”

She encouraged customers to report any irregularities, assuring prompt investigation and resolution.

Mrs. Angela Olarewaju, representing IBEDC’s AG- MD ,Coordinating Head Corporate Services, reinforced the commitment of the NERC.

She said: “We recognize our customers’ challenges and are dedicated to addressing them.

“Our customer enumeration exercise ensures accurate billing and improved service delivery. We urge customers to cooperate with our officials.”

She assured participants that IBEDC would prioritize customer satisfaction.

In his presentation, Mr. Johnathan Akanji explained that it is essential to understand consumers’ rights, stressing that consumers have the right to reliable electricity supply, which IBEDC is committed to providing.”

He explained that this includes uninterrupted power supply, with minimal disruptions.

Johnathan said customers also have the right to be billed based on their actual consumption, and IBEDC is working to ensure this through customer enumeration.”

He highlighted the importance of metering, noting that IBEDC aims to deploy prepaid meters to all customers.

He however, said customers equally have obligations, which include paying bills promptly, reporting electricity theft, and cooperating with IBEDC officials during customer enumeration.

He stressed that customers must provide accurate information to ensure efficient service delivery.

Regarding customer enumeration, Mr. Johnathan explained it exercise helps reducing energy theft, improves service delivery, and enhances customer experience.”

He assured participants that IBEDC would conduct regular enumeration exercises to ensure accurate data.

Johnathan further said NERC has established a framework for redress that could make customers seek resolution for grievances through IBEDC’s customer complaint channels or NERC’s dispute resolution mechanism.”

He encouraged participants to take advantage of these channels to address concerns.

The programme featured different sessions including presentations, question and answer, complain and resolution and interview