Suspension: Dana Begins Refund To Affected Passenger

The management of Dana Air said it has commenced a refund process for affected flights over the next one month.

The refund is due to the suspension of the airline by the Federal Government.

The Ministry of Aviation and Aerospace Development suspended its operations following the runway excursion of one of its aircraft which departed Abuja for Lagos with 83 passengers and six crew members.

The airline, according to the Nigeria Civil Aviation Authority (NCAA), would undergo safety and financial audit during the period of suspension.

Dana Air while reacting to the suspension on Thursday in a notice on its official X account @DanaAir apologised to passengers for any disruption to their travel plans.

The notice reads: “Dear Esteemed Guests, We regret to inform you that our operations have been temporarily suspended by the Authorities for us to undergo a Safety and Financial audit.

“We understand the inconvenience and disappointment this may cause our valued passengers, and we are deeply sorry for any disruption to your travel plans.

“Please be rest assured that we are fully cooperating with the Authorities and we are committed to working closely with them to address any concerns and resolve this matter as swiftly as possible.

“The safety and well-being of our passengers remain our top priority, and we are taking all necessary measures to ensure a safe and seamless travel experience upon return shortly.”

On the refund, it stated: “In light of the suspension, we understand that you may have concerns regarding your bookings and travel plans.

“We would like to assure you that we are processing refunds for affected flights over the next one month.

“To expedite this process, we kindly request that passengers send their booking details (PNR) and Bank Account numbers to contact @flydanaair.com.

“Our dedicated customer service team, as well as our social media team, will be available to provide necessary updates and assistance to all our esteemed guests.